Santa is trading in-person visits for Zoom calls this season

Professional Santas are playing it safe this year and embracing new technology

By Damien Fisher via the Granite State News Collaborative

Santa Claus is still coming to town this year, but your child might not get the chance to sit on his lap.

“We’re becoming experts on Zoom,” said Dan Greenleaf, a professional Santa who also works as a booking agent for other New England Santas.

“I’ve always been a problem solver, but this year is putting me to the test,” Greenleaf said.

Greenleaf, 69, has been a professional Santa for about 14 years and appears as Santa at the Manchester Christmas Parade, as well as the Dana-Farber Jimmy Fund  Clinic, the Bass Pro Shop in Hooksett, and at private events and even home parties.

Greenleaf started his business,, to help other Santas and Mrs. Claus’s book events for the holiday season. Greenleaf helped wrangle Santa slots for store visits and he knew a lot of his Santa coworker schedules.

“My schedule was getting full and people were still calling for Santas,” he said.

Greenleaf also helped organize the New England Santa Society and helped run its Santa academy.

Long gone are the days when a professional Santa could make $100,000 or more in a season doing corporate booking, but many Santas still stay jolly enough with the money they do get.

“It’s not something somebody can really make a living at because it’s such a short season. A few Santas have year-round gigs, but that’s rare,” Greenleaf said. “It’s a good source of revenue to supplement incomes for a lot of older guys who are retired.”

The problem is a lot of Santas, because of their age and other Santa-like qualities, which is especially problematic given the risks COVID presents to older and overweight people.

“Most of us are not in the most physically fit conditions, it sort of  comes with the job,” Greenleaf said.

Even in the best of winters, Santas get sick with colds and flu after coming into contact with so many members of the public, especially children. Many Santas decided to keep the reindeer in the barn or opt out of the season this year rather than risk getting sick.

When Dave Callender, a Keene area Santa, watched the news this spring he knew he would have to be prepared for a very different Christmas.

“I am very nervous about this whole thing. I’m 66 and pre-diabetic,” he said.

Callender decided to set up a studio in his home for video meetings with customers after his usual spring work as the Easter Bunny didn’t have him hopping.

“It didn’t look good when that went south, I knew I gotta be prepared,” he said.

Callender is not doing in-person visits, and not showing up at parties this Christmas. He may do outdoor visits for a few families, and he might set up a pop-up office where he can do photos for some loyal customers using a socially distanced set up.

Whatever happens this Christmas, and whatever shape his Santa business takes, Callender knows he must do everything he can to avoid COVID-19.

“My 90-year-old in-laws live in my house. I have two granddaughters, we see them but they have masks now. I haven’t hugged them for six months,” he said.

For private freelance Santas like Greenleaf and Callender, bookings usually squared away in August and September, are down. Many corporate parties that make up a big part of the business have already been cancelled, Greenelaf said.

“Lots of bookings are down, people don’t know what they are going to do,” Greenleaf said. “I usually have 60 to 70 percent of the season committed at this point.”

Greenleaf, like Callender, is switching to Zoom Santa visits for parties and events, and he finds a lot of clients are eager for the interactions. He’s also working to make sure photo sessions can take place with social distancing, like leading one family in at a time.

“We’re trying to accommodate as best we can,” he said. “We are learning to be virtual Santas as well.”

Santas are doing private visits for families over Zoom, with the Santas talking to the children over laptops instead of on laps. Greenleaf said he has one client, a school, where the media cart with a screen is wheeled from class to class so that all the students can see Santa. Private parties might mean Santa waves from outside while the guests stay inside, and photos sessions are getting creative too, Greenleaf said. The sets are getting designed so that Santa and the children can be together in a scenario, while everyone stays six-feet apart.

Patrick Hayward, a 65-year-old Croydon retiree who works as a mall Santa during the Christmas season is worried about his health. He’s got bad knees and hips from old injuries, and he’s on the Santa-side of the weight scale. He still signed up for a multi-week assignment to be Santa at malls in the New York and New Jersey area.

“I’m doing this, even though I’ve got a big risk of the COVID, I don’t want the kids to go without this year,” Hayward said. “I don’t want the kids to go without Santa Claus.”

Hayward is going to be away from his family for five weeks for the job. He’ll do daily health scans and temperature checks, and the company he works for is going to make sure social distancing and other precautions are followed.

Hayward has made more money in past years, like the year he made $1,100 in two days. But that’s not the point this year when so much has been cancelled for kids and the world has gotten a little darker for them.

“I wouldn’t be doing it for the cash. I have to give these kids some type of joy,” he said. “The money’s no good this year.”

These articles are being shared by partners in The Granite State News Collaborative. For more information visit 



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